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Category Archives: People Systems

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You Can’t Fake the Funk

Posted on by kevin

I thought about Austin‘s quote today while I drafted a short section for the book I’m working on with Bailey and Kai. Here’s an excerpt from Monday’s stab at a chapter entitled “You Can’t Fake the Funk.“ (Thanks Sharon for saying …

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Brevity Through Structure

Posted on by kevin

Ten years ago, I participated in my first facilitated workshop. Our facilitator Helene kicked off with how to write on post-its: “Use the thick sharpie. That way you can’t write too much.” Communicating with brevity is a challenge. But when …

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Why Why Why Why Why

Posted on by kevin

Early in the 20th century, Sakichi Toyoda of the Toyota Motor Corporation developed the 5 Whys Technique to determine the root cause of a problem. Taiichi Ohno, a pioneer of the Toyota Production Systems, described the 5 Whys succinctly: “Ask …

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How Communities Start

Posted on by kevin

You care about something—an interest, activity, cause, profession, person, place, product, or some part of who you are.     And you have a hunch: there are others who care about the same thing.     So you do something …

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Plant a Flag

Posted on by kevin

Last week, I spoke with a fellow Cal grad about how to kickstart a community she’s working on. We discussed strategies for getting the attention of the specific group of people she aims to serve. Even with good intentions, it …

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Trying Stuff That Shouldn’t Work

Posted on by kevin

This quote is by Alan Yang (producer and writer on Parks and Recreation, Master of None) during the “Fried Rice” episode of Ugly Delicious. He says: I think there’s a point in time you start losing your edge. You learn too …

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Efficiency = Preparation

Posted on by kevin

I put some time into making my company‘s processes more efficient—creating templates and auditing our project tasks. I’ve been itching to do it. Until recently, I thought of optimizing our work as a pursuit to just get stuff done faster. …

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Common (and Less Common) Process Map Symbols

Posted on by kevin

Here are a few, handy symbols for mapping out any process. They were recapped in this lecture on process improvement and Lean Thinking.   And here are some less common ones that I use occasionally. 

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How Friends Have Conversations

Posted on by kevin

I drew this for Bailey’s essay “Why Community?” She writes: The functional unit of any community is dialogue. In our communities, we seek out our own identity through rich, repeat dialogue with others.

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Less of this.

Posted on by kevin

“People show up for the meetup but come back for the people.” — Scott Heiferman, Meetup

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